Wholesale
Trade & wholesale FAQs
Direct answers to what trade buyers ask before opening an account: minimum order quantities, pallet configurations, lead times, Incoterms, payment and restocking. Every answer below is published in full on the linked page — nothing here is withheld to a sales call.
Is there a minimum order quantity for trade supply?
Order units are by pallet: 75 panels per pallet, with 33 pallets base-loaded or 66 double-stacked on a Euro pallet, and 26 base or 52 double-stacked on a standard pallet. A minimum order confirmed at quotation.
What are your trade lead times?
Panels are supplied by our manufacturing partner in Türkiye and delivered by road freight, typically 6–10 days and up to around 12 days door-to-door, against roughly 25–45 days for comparable sea freight from further east. Lead times are confirmed per order — see our lead times and delivery page.
How are pallets loaded?
75 panels per pallet. A Euro pallet carries 33 panels base-loaded or 66 double-stacked; a standard pallet carries 26 base or 52 double-stacked. Loading plans are confirmed per order once weights are finalised.
Can I get samples before placing a trade order?
Yes — sample packs are available; see our samples page to request one.
What does DAP mean for delivery?
DAP (Delivered At Place) means we arrange and pay for transport to your named UK address; you handle import clearance and any duties or taxes due at destination.
What are your payment terms?
Payment terms are confirmed at quotation.
How often can I restock?
Restocking cadence depends on your order pattern and our road-freight lead times from Türkiye; see our wholesale page for the full framework.
Do you offer a trade price list?
Yes, on request rather than published on the site — see our trade price list page to request current pricing.
Do you supply online retailers as well as showrooms and merchants?
Yes — see our pages for online retailers and for showrooms & merchants for the specific framing for each.
What compliance documentation do you hold for import?
See our importing and compliance page for UK Timber Regulation guidance and the current status of our documentation, which we publish honestly as it is issued rather than in advance.
Do you offer own-label or private-label packaging?
Not at present.
Which decors are available for wholesale orders?
The same five decors as the standard range: Rock, Sand Grey, Anthracite, Beige and Old Grey.
What are the panel dimensions for trade orders?
600 mm and 1000 mm widths, 2440 mm and 2750 mm lengths as currently stated by our manufacturing partner, confirmed again on order.
See the full published terms on the wholesale hub, or read about lead times and delivery, pallets and loading, and importing and compliance.